Guide for Receiving Boardera Emails

Owned by Colin Oliver
Last updated: Jun 13, 2023 by Sheena Allan (Deactivated)
2 min read

Boardera’s platform will send emails to you and your customers for a variety of important purposes. For example, if a new customer registers, a customer requests a quote, or a customer places an order. We will also use emails to verify important account details - so it’s critical that you are able to receive them.

Here are a couple of guidelines to help ensure emails from us are received:

  • Safelist emails that has been sent by @boardera.ca or @pcborders.com (ideally validating that both the “from address” and the “envelope sender” match each other, and also match one of these two mail domains)

NEVER respond to or click links in emails that claim to be Boardera, but which do not come from one of these two mail domains

  • Enable the receipt of attachments; several Boardera emails contain documents of record as attachments

Boardera will not send you scripts or executable code as email attachments

 

If you are not receiving Boardera emails when you are expecting to, you can try the following:

  • Check that your email address is typed correctly

  • Check the spam/junk folder of the target email address

  • Ask your IT department to check whether the email was quarantined or otherwise blocked from being delivered to you